Terms of Service.

01The agreement

"Caio", "we" or "us" means the Caio entity providing the service. "Customer", "you" means the organisation that registers for or is granted access to the service. "Authorised users" are the individuals you permit to use the service under your account. Together these terms, any order form and our Privacy Policy form the agreement between us.

02The service

Caio provides compliance decision infrastructure for regulated recruitment — software that ingests candidate and worker records, runs configurable compliance checks and produces auditable decisions and status reporting. We may improve, change or add features over time. We will not materially reduce the core functionality of a paid subscription during its term without reasonable notice.

03Accounts & access

• You are responsible for the activity of your authorised users and for keeping credentials secure.
• You must provide accurate account information and notify us promptly of any suspected unauthorised access.
• Access is granted to your organisation for its internal business use and may not be resold or shared with third parties without our consent.

04Acceptable use

You agree not to:

• Use the service unlawfully, or to process data you have no lawful basis to process.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the service or its underlying systems.
• Upload malicious code, or use the service to infringe the rights of others.
• Misrepresent a Caio output as a guarantee of a person's compliance status (see section 06).

05Customer data

You retain ownership of the data you submit to the service. You grant us the rights necessary to host and process that data to deliver the service. We process personal data within customer data as a processor, in line with our Privacy Policy and any data-processing terms. You are responsible for ensuring you have the right to provide candidate and worker data to us.

06Compliance decisions

Caio is a decision-support tool. Its outputs are designed to help you assess compliance more quickly and consistently, but they do not replace your own legal and regulatory obligations.

• You remain responsible for final compliance and hiring decisions.
• Outputs depend on the accuracy and completeness of the data you provide.
• We do not warrant that any output will satisfy a particular regulator or auditor in every case.

07Fees

Fees, billing frequency and any usage limits are set out in your order form. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, payable within the period stated on the invoice. We may suspend access for accounts that remain materially overdue after reasonable notice.

08Intellectual property

The service, including its software, models, design and documentation, is owned by Caio and its licensors. We grant you a non-exclusive, non-transferable right to use the service during your subscription. Feedback you provide may be used to improve the service without obligation to you. Nothing here transfers ownership of your data to us.

09Warranties

We will provide the service with reasonable skill and care and in accordance with the agreement. Except as expressly stated, the service is provided "as is" and we disclaim all other warranties to the extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

10Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, neither party is liable for indirect or consequential loss, loss of profit or loss of data, and each party's total liability arising under the agreement is capped at the fees paid or payable in the twelve months before the event giving rise to the claim.

11Term & termination

• The agreement runs for the subscription term set out in your order form and renews as stated there.
• Either party may terminate for material breach that is not remedied within 30 days of written notice.
• On termination, your right to use the service ends and we will make your data available for export for a limited period before deletion, subject to legal retention requirements.

12General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest remains in effect. We may update these terms from time to time; material changes will be notified, and continued use after the effective date constitutes acceptance.